General terms and conditions
Our terms and conditions:
Find important information on purchases at ABOUT YOU here.
1. Conclusion of the contract
The presentation of goods in the online store does not constitute a legally binding offer but a non-binding online catalog instead. By clicking the button “order with obligation to pay”, you submit a binding order regarding the goods in the shopping cart. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email or by shipping the goods within two days.
2. Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from a transaction within 14 days from receipt of the goods or the mandatory disclosure document, whichever is later, without giving any reason.
With respect to the following categories of customers, the 14 days period shall be replaced with 4 months: (i) a person with disabilities; or (ii) an elderly person (aged 65 and above); or (iii) a new immigrant, all as defined under the Consumer Protection Law, 1981 and in accordance with its terms.
To exercise the right of withdrawal, you must inform us (ABOUT YOU SE & Co. KG, Domstraße 10, 20095 Hamburg, Germany, email: [email protected] of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) or in the dedicated cancellation link in our website. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from an order, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from an order. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest, unless prohibited by applicable law.
You shall send back the goods or hand them over to us, without undue delay.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Complete and return this form only if you wish to withdraw from an order to: ABOUT YOU SE & Co. KG, Domstraße 10, 20095 Hamburg, Germany, email: [email protected] I/We* hereby give notice that I/We* withdraw from my/our*order:
* Delete as appropriate.
3. Exclusion of the right of withdrawal:
The right of withdrawal is excluded for orders on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed and are not suitable for return and cannot be resold due to health protection or hygiene reasons, provided they were unsealed after delivery.
Voluntary right of return until up to 30 days upon receipt of goods:
Beside the right of withdrawal mentioned above, we grant you a voluntary return guarantee for the period of 30 days upon receipt of goods. You may also cancel the contract after the 14-day withdrawal period has expired by returning the goods to us within 30 days upon receipt (period starts on the day after the goods have been received) as long as the goods are in original packaging and complete and as long as they have not been used or damaged and as long as they do not constitute goods made to the consumer’s specification or that are clearly personalized. Punctual dispatch suffices to comply with the time limit. Goods must be shipped back to: Return warehouse, e- commerce logistic center Modiin The voluntary right of return does not affect your statutory rights and claims. Especially your right of withdrawal and your statutory warranty rights remain at your unchanged disposal.
5. Shipping and customs
The customs process for the import in the destination country will be initiated and coordinated by ABOUT YOU. A service provider will declare the import for your account and in your name. Issuance of goods occurs in common household amounts only and goods are issued to end consumers only. The unauthorized military use of goods is strictly prohibited.
If the delivered goods are defective, you are entitled to the statutory warranty claims. ABOUT YOU does not give any additional warranties against defects other than the rights provided by law.
7. Shipping Cost
Your order at ABOUT YOU is shipped free of charge.
8. PaymentPayment may basically be made through PayPal, credit card (MasterCard, Visa, American Express, and Isracard) or debit card. There are no cash discounts for prompt payment. We reserve the right to offer specific payment methods only for the requested delivery, e.g., only methods related to the respective credit rating to hedge our credit risk.
Payment via PayPalYou pay directly through your PayPal account. Upon submitting your order, you will be forwarded to PayPal to clear the order value. As soon as our PayPal account has been notified about your authorization, shipping starts – depending on the shipping time indicated with the goods. Upon shipping, your PayPal account will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your PayPal account with the factual amount invoiced after having deducted discounts, vouchers, etc.
Payment via credit card and debit cardYou immediately pay during the process of ordering by entering your card data. Upon shipping, your card will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your card with the factual amount invoiced after having deducted discounts, vouchers, etc.
Our prices are in USD and exclude statutory VAT, custom duties, and other taxes. For the avoidance of doubt, ABOUT YOU is not liable for custom duties and taxes payable to local authorities.
10. Reservation of ownership
Until full payment the goods remain our property.
11. Electronic communication
You consent that communication related to the order may occur in electronic form.
12. Contractual language / storage of order text
The contract is concluded in English language. The text of the order is not stored with us and cannot be accessed anymore upon completion of the ordering procedure. You may, however, print your order text immediately upon having submitted the order.